Challenges Facing Employee Training and Development: A Case of Kazakhstan Service Sector
DOI:
https://doi.org/10.71285/icpt.v2i1.9Keywords:
Employee Training, Workforce Enhancement, Service Industry, Training Obstacles, Human Resource Advancement, KazakhstanAbstract
The goal of this research is to investigate the issues encountered in staff training and development within the Kazakhstani service industry, pinpointing significant barriers and suggesting viable alternatives to improve worker competencies. A qualitative study technique was employed, which included semi-structured interviews with human resource managers and training specialists from a variety of service sectors in Kazakhstan. Secondary data, including academic literature and industry reports, were examined to contextualize the findings. Furthermore, the internal consistency of the questionnaire was evaluated using statistical tools such as Cronbach's alpha, and the adequacy of the sample for factor analysis was assessed using the Kaiser-Meyer-Olkin (KMO) measure and Bartlett's test of sphericity. The research revealed numerous critical challenges: a discrepancy between educational curricula and industry requirements resulting in skill deficiencies; dependence on antiquated training methodologies; restricted access to quality training due to geographical and financial barriers; language and cultural diversity hindering standardized training; technological obstacles such as a digital divide and swift technological advancements; resistance to change from personnel and management; regulatory and compliance complications; elevated employee turnover; a scarcity of qualified trainers; and financial constraints impacting training investments. The study's shortcomings stem from its qualitative emphasis and the particular environment of Kazakhstan's service industry, potentially impacting the generalizability of the findings. Future investigations may include quantitative analysis and expanded geographic scope. This study enhances the sparse literature on human resource development problems in developing nations by providing insights pertinent to Kazakhstan's service industry. The results may guide politicians, educators, and business leaders in formulating specific solutions to address these difficulties.
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